Client Experience

Dialogue Resource, LLC has accumulated project experience with an expansive array of clients in a broad range of categories. More detailed information and/or references are available upon request.

clients

Special Expertise

Although Dialogue Resource has conducted projects in a broad range of consumer and business-to-business product/service categories, we are especially experienced in the financial services market. Our engagements in this sector have involved a wide variety of provider company types and their respective retail and business customer constituencies. To see more go to ‘Insights and Publications‘ for articles (e.g., Bank Marketing), Method Papers (e.g., “Synectics: A Powerful Innovation Tool”) and White Papers (e.g., “The Affluent Consumer”) to learn more about our expertise in this area.

A Distinct Advantage

Based on client feedback, the strengths that differentiate us include:

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  • Ability to understand – and in fact, help define – the basic business issues behind an engagement.
  • Superior interviewing/moderating/facilitating skills, cored in a philosophy of “applied listening.” Interview and focus group subjects are active participants in the information development process, not merely respondents.
  • These skills are brought to bear not only in interactions with customers, but in sessions/workshops with clients – for clarity of objectives, focus of inquiry and practical use of results.
  • Post-research interpretation and client consultation that extend the insights gained from each study.
  • Quality/depth/richness of analysis and synthesis of the raw data.
  • Dialogue Resource reports often stand as basic reference documents for clients to use repeatedly over time in assessing new strategies (and in orienting new employees to the business).